Anti-Spam Policy
Last Updated: September 27, 2025
Domain ("we," "us," or "our") is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform and services available at domain.info.
By using our platform, registering an account, or participating in any of our webinars or learning programs, you agree to comply with this policy in full.
1. Scope of This Policy
This policy applies to all electronic communications transmitted through our platform, including but not limited to:
Platform-generated messages: Automated emails, notifications, reminders, and confirmations sent by our system to registered users.
User-generated messages: Any messages, comments, or communications submitted by users through interactive features such as chat, contact forms, or feedback tools.
Marketing communications: Newsletters, promotional announcements, event invitations, and educational content distributed to subscribers.
This policy applies to all individuals and entities who access or use our services, whether as learners, presenters, administrators, or visitors.
2. Definition of Spam
For the purposes of this policy, "spam" refers to any unsolicited, bulk, deceptive, or irrelevant electronic communication. This includes, but is not limited to:
Sending bulk messages to recipients who have not provided explicit consent to receive them.
Sending repeated, unwanted messages to individual users through any platform feature.
Distributing messages with false, misleading, or deceptive subject lines, sender information, or content.
Using our platform to harvest, collect, or compile email addresses or contact information without authorization.
Sending communications that contain malicious links, malware, phishing attempts, or deceptive calls to action.
Disguising the origin of a message or impersonating another person or organization.
3. Our Commitment to Responsible Communication
We operate all outbound communications in accordance with widely recognized best practices for responsible email and digital messaging. Specifically, we commit to the following standards:
3.1 Consent-Based Messaging
We only send marketing or promotional communications to individuals who have provided explicit, informed consent. Consent is obtained at the point of registration or subscription, and users are clearly informed about the type and frequency of communications they will receive.
3.2 Clear Sender Identification
All communications sent by us will clearly identify Domain as the sender. We will never obscure our identity or use deceptive "from" addresses. Our primary communication domain is domain.info, and official correspondence is conducted from addresses ending in that domain.
3.3 Honest Subject Lines and Content
We do not use misleading subject lines or deceptive content in any of our communications. Every message we send accurately reflects the nature of the content contained within it.
3.4 Unsubscribe Mechanism
Every marketing or promotional email we send includes a clear and functional mechanism to opt out of future communications. Unsubscribe requests are processed promptly and without requiring unnecessary steps. Once a user opts out, they will not receive further marketing messages except where required for transactional or service-critical purposes.
3.5 Transactional and Service Communications
Certain communications are necessary for the proper functioning of your account and our services. These include registration confirmations, password resets, webinar access details, billing notifications, and critical service updates. These messages may be sent regardless of marketing preferences, as they are essential to service delivery.
4. Prohibited User Conduct
Users of our platform are strictly prohibited from engaging in any form of spam or unsolicited communication. The following actions are expressly forbidden:
Using our platform's communication tools to send unsolicited bulk messages to other users.
Uploading, importing, or using contact lists composed of addresses obtained without verified consent.
Attempting to bypass or circumvent our spam filters or communication controls.
Using automated tools, bots, or scripts to send messages through our platform without prior written authorization.
Sending any communication that misrepresents the sender's identity or affiliation.
Engaging in any activity that violates the reasonable expectations of recipients regarding the nature and frequency of communications.
Violation of these prohibitions may result in immediate suspension or permanent termination of platform access, removal of content, and other remedial action as deemed appropriate by Domain.
5. Reporting Spam
We take reports of spam seriously and investigate all credible complaints. If you believe you have received a communication that violates this policy, or if you wish to report suspected spam activity originating from our platform or its users, please contact us using the information provided below.
When reporting, please include as much detail as possible, including the sender address, date and time of the message, and the full content of the communication. This helps us investigate efficiently and take appropriate action.
6. Enforcement and Consequences
Domain reserves the right to investigate any suspected violation of this policy. Upon determining that a violation has occurred, we may take one or more of the following actions depending on the severity and nature of the conduct:
Issue a formal warning to the responsible user.
Temporarily suspend access to platform features or the account entirely.
Permanently terminate the account and revoke access to all services.
Remove any offending content or communications from our systems.
Report the conduct to relevant authorities or service providers where warranted.
We reserve the right to take any additional measures necessary to protect our platform, our users, and the integrity of our communications infrastructure.
7. Third-Party Services and Integrations
Our platform may integrate with or link to third-party services, tools, or providers. We are not responsible for the communication practices of third parties. We encourage users to review the anti-spam and privacy policies of any third-party services they interact with in connection with our platform.
Any third-party communication service providers we engage are required to operate in alignment with the principles established in this policy and applicable industry standards.
8. Data Use in Communications
Personal information collected through our platform, including email addresses and contact details, is used solely for the purposes described in our Privacy Policy. We do not sell, rent, or share personal contact information with third parties for their own marketing purposes.
For full details on how we collect, store, and use personal data, please refer to our Privacy Policy available on our website.
9. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational standards. The date at the top of this page indicates when the policy was last revised. We encourage users to review this policy periodically.
Continued use of our platform following any update to this policy constitutes your acceptance of the revised terms.
10. Contact Us
If you have questions about this Anti-Spam Policy, wish to report a violation, or need to submit an unsubscribe request, please reach out to us through any of the following channels:
Email: [email protected]
Phone: +1 403 887 2412
Mailing Address: 414 Rue Principale, Vallée-Jonction, QC G0S 3J0, Canada
Website: domain.info
We are committed to responding to all inquiries and complaints in a timely and thorough manner.